An up-to-date FAQ (a list to answers to Frequently Asked Questions) is at <http://www.biggerplenet.com/pppremier/faq.html>.
How do I enter my registration code?
The short answer:
Launch PPPremier Timer, make sure it is the frontmost application, and select "Register PPPremier Timer..." from the Apple Menu.
The long answer:
The first items in the Apple Menu change depending on what application you are running. Therefore, the "Register PPPremier Timer..." item will only be available when PPPremier Timer is running, and it is the current, frontmost application.
To do this:
1. Launch PPPremier Timer.
2. Make sure PPPremier Timer is the frontmost application by selecting it from the Application Menu, the always-present menu with the icon at the right end of the menu bar.
You can tell what the frontmost application is by looking at the icon (and name in later versions of the MacOS) of the application menu.
3. Select "Register PPPremier Timer..." from the Apple Menu.
How do I get PPPremier Timer to always be available?
You can put an alias to the timer in the Startup Items folder in the System Folder. In the Finder, select the PPPremier Timer icon, then choose "Make Alias" from the File menu. Move the alias to the Startup Items folder.
Why won't PPPremier Timer report the speed at which I connect?
The short answer:
This feature currently doesn't work in MacOS 9.1. It only works with Apple's OT/PPP or Remote Access. If you're using one of these, and PPPremier Timer still doesn't report your connection speed, then you're connecting at a speed which your modem script does not recognize. Modify your script or find a better one.
The long answer:
Your modem script, the item you select in the popup menu in the Modem Control Panel, must explicitly handle every possible speed at which you may connect, in order for that speed to be "reported" back to PPPremier Timer or the Remote Access (PPP) Control Panel.
Try visiting the website for the manufacturer of your modem; often they have more complete scripts that the standard scripts in the MacOS. Modem scripts should be placed in the Modem Scripts folder, in the Extensions Folder in the System Folder.
Why doesn't the Additional Info Window correctly report the I.P. information?
The I.P. information may not always be accessible to PPPremier Timer.
Why doesn't Command-Esc hide the globally floating window?
If another application that uses Command-Esc is running, it may be "stealing" the keys, and PPPremier Timer won't know the keys are being pressed.
My email address has changed; do I need a new registration code?
The short answer:
No.
The long answer:
PPPremier Timer doesn't "know" whether or not your email address is active. Your email address is only used as a key to activate a given registration code. If your email address changes, you don't need to do anything to PPPremier Timer.
If you need to reenter your registration code for any reason, enter the original email address in PPPremier Timer's registration window. PPPremier Timer won't care that it's not current; it will only complain if the email address doesn't match the registration code you use.
I lost my registration code. Can you give me a new one?
We can resend you your original registration code. Email biggerplanet@kagi.com. For fastest service, supply as much information as possible: your full name, the email address you used to register, and the month and year you registered.
PPPremier Timer suddenly stopped working! What happened?
The short answer:
Something has been added or removed something from your System Folder which is confusing PPPremier Timer. You can figure out what was done and undo it, or you can reinstall a clean System Folder.
The long answer:
PPPremier Timer becomes confused when you have components from more that one PPP solution installed, for example both Remote Access and PPP, or when you remove components that you think you don't need but that PPPremier Timer uses to figure out how to open your PPP connection.
If you're comfortable fiddling with the Extensions Manager, you can try to figure out what's wrong. Try viewing by package. Remember that in MacOS 8.0 and 8.1, the standard PPP solution was called PPP; in MacOS 8.5 and above, it's called Remote Access. The simplest solution is, unfortunately, to do a clean install (into a new System Folder) of the MacOS.
I think PPPremier Timer is disrupting my connection, or preventing me from connecting! Is it?
The short answer:
Probably not. Turn off options in the Compatibility panel in the Preferences Window and restart if you think it is.
The long answer:
PPPremier Timer has been tested with a variety of modems and ISPs (Internet Service Providers), and is used daily by thousands of registered users. Still, since PPPremier Timer uses some undocumented methods to manipulate your PPP connection, there's always the chance that it does have some side-effects for some users.
Known Problems and Incompatibilities
A small number of users have reported unusual side-effects when using PPPremier Timer, such PPPremier Timer affecting the ability to subsequently reconnect, to have a connection time out, or the Timer acting as though it suddenly disconnected and reconnected. Try turning off the options in the Compatibility Panel of the Preferences Window to see if it helps. See the manual for more information.
PPPremier Timer's "About" window may be incompatible with a shareware utility called "Mousigator."
Technical Support
The latest version of PPPremier Timer is always available at:
<http://www.biggerplanet.com>
Questions, comments, and suggestions can be sent to:
